Last Updated: September 29, 2020
- Information We May Collect
Information You Provide to Us. You may provide us with information about you when you correspond with us via our website, or via phone, e-mail, postal mail, or in another manner. You may also provide us with information about you if you are an authorized user of the Services. The information you give us may include your name, address, e-mail address, phone number, job title, and description.
Information We Collect About You via Our Website. When you visit our websites, we or our third-party service providers may automatically collect the following information for analytics purposes: Internet Protocol (“IP”) addresses, preferences, web pages that you visited prior to visiting our website, information about your browser, network, or device (such as browser type and version, operating system, Internet service provider, preference settings, unique device IDs, and language and other regional settings), and information about how you interact with our website (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral page, load times, and problems you may encounter, such as loading errors).
We or our third-party service providers may also use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We and our third-party service providers use some necessary cookies because they allow visitors to navigate and use key features of our website, as well as analytics and performance cookies to collect information about how visitors interact with our website.
Information We Collect from Students through The EarlyBird Solution. The EarlyBird Solution allows an authorized user, such as an educator, to roster students to run an early literacy assessment. When this occurs, we generate and maintain a participant code that is associated with the student. We also collect the following information in order to generate a risk assessment related to early literacy:
- Your student’s name, date of birth, grade level, and school
- Your student’s response to assessment questions
- The response time associated with your student’s response to assessment questions ● Your student’s voice data for portions of the assessment that require your student to repeat words
- Your student’s socioeconomic status
- Whether your student has a family history of reading struggles
- Educational records that may be protected under the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99; “FERPA”).
Information We Receive from Others. We may receive information about you if you use any of the websites we operate or become an authorized user of the Services. If this occurs, we will inform you when we collect that data that it may be shared internally and/or in combination with data collected on our website.
- How We Use and Share the Information We Collect
How We Use the Information We Collect. We use the information we collect to establish and maintain your account in order to provide you with access to the Services, and to provide you with the results of assessments that you conduct for your students. We also use this information to conduct research and analysis to operate, evaluate, and improve the Services, for educational purposes, or as required by law.
With respect to student users of the Services, we do not require students to provide more personal information than is reasonably necessary to utilize the Services. In fact, The EarlyBird Solution does not allow authorized users to provide any more personally identifiable data than is reasonably necessary to utilize the Services.
How We Share the Information We Collect. We do not sell you or your student’s personal information. We will not share you or your student’s personal information or user data except as described herein and in the Terms of Service, or unless we otherwise obtain your authorization to do so.
We share a very limited amount of de-identified information of student users of The EarlyBird Solution with our service provider, Soapbox Labs, to help it understand the customers we serve, and to deliver the Services to you. Specifically, we share de-identified voice recordings of students that have utilized the assessment tool with our service provider; however, before sharing this data, we take steps to ensure that the data does not contain any personally identifiable information and that de-identified information cannot be re-identified by unauthorized third parties. We also take steps to ensure that our service provider maintains appropriate
In some cases, we may be required to share your information pursuant to a lawful request such as a court order or subpoena, or when otherwise required by law. We may also share your information under the following circumstances:
- In connection with an investigation of suspected unlawful activity;
- When we determine that disclosure is necessary to protect the rights, property, or safety of EarlyBird Education, our customers, or other third parties; and
- In the event of a corporate sale, merger, acquisition, dissolution, or other similar event.
Third Party Links. When visiting our website or using the Services, you may encounter links to web pages and sites which are not owned or controlled by EarlyBird Education. EarlyBird Education makes no warranties or claims regarding services from these sites, and no such warranties or claims should be implied or assumed. EarlyBird Education encourages you to review the privacy statements and policies of websites you choose to link to from EarlyBird Education so that you can understand how those websites collect, use, and share your information. EarlyBird Education is not responsible for the privacy policies, statements, or other content on websites not owned or controlled by EarlyBird Education.
- How We Store and Protect the Information We Collect
How We Protect Your Personal Information. EarlyBird Education uses various security measures, including physical, administrative, and technical measures, to help protect your information and to help prevent unauthorized access to, or disclosure of, your information. We require our employees to comply with information security safeguards, and our systems are protected by technological measures to help prevent unauthorized individuals from gaining access. For example, among other measures, we ensure that all data is encrypted using a Secure Sockets Layer (“SSL”) certificates during transmission. All data that is stored is encrypted at rest, and no production or customer data is stored outside of the underlying infrastructure, which uses Virtual Private Clouds (“VPCs”) for all environments.
Notwithstanding these precautions, no system can be completely secure and there remains a risk that unauthorized access or use, hardware or software failure, or a number of other factors may compromise the security of your information. Upon discovery of any unauthorized acquisition of user personal information, EarlyBird Education will take immediate measures to safeguard and prevent further dissemination of any such personal information. When reasonably able to do
so, EarlyBird Education will notify the impacted parties via contact information on record, and such notifications will include information required by applicable data breach notification laws.
How We Protect Student Privacy. Protecting the privacy of students who use the Services is especially important to us, and we take our obligation to protect student data seriously. We maintain compliance with the Children’s Online Privacy Protection Act (“COPPA”) with respect to personal information we collect from children under the age of 13. We also have a Data Privacy Agreement, which we enter into with educational entities, that further describes our duties, responsibilities, and commitments with respect to student data that we collect or receive.
Information we collect from students may include student educational records that are protected under FERPA and other laws. We abide by the following terms with respect to the privacy of student educational records:
- Student records obtained by EarlyBird Education from an educational institution continue to be the property of and under the control of the educational institution. The educational institution retains full ownership rights to the personal information and education records it provides to EarlyBird Education.
- EarlyBird Education will not use any information in a student education record for any purpose other than those required or specifically permitted by this Agreement.
- Parents, legal guardians, or eligible students may review personally identifiable information in the student’s records and correct erroneous information by contacting their educational institution.
- EarlyBird Education is committed to maintaining the security and confidentiality of student records. In the event of a data breach, EarlyBird Education will adhere to the applicable Federal and/or State data breach notification requirements. For purposes of this policy, a breach is any unauthorized acquisition of computerized data that compromises the security, confidentiality, or integrity of personal information that we maintain.
- EarlyBird Education will delete or de-identify personal information under the following circumstances: (1) upon expiration or termination of our agreement with an educational institution, or (2) within sixty (60) days of receiving a written deletion request from the educational institution.
- Your Choices Regarding the Information We Collect
You can correct, update, or remove your personal information if it changes or if you no longer want to receive information from us beyond information related to our Services. To submit a request, you can contact your educational institution. You may also request access to your personal information that we collect by submitting a request to your educational institution.
- Contacting Us